Detroit Metropolitan Airport (DTW) Ambassadors are a dedicated team of volunteers whose mission is to provide a helping hand to travelers along their journey and enhance their experience while visiting the airport. 

Airport Ambassadors help the elderly, international travelers and persons with disabilities navigate their way through the terminals. They help passengers make their connecting flights, find their families, or map out the next steps of their journey. They find safe lodging for stranded passengers and connect returning soldiers with their families.  They assist airports and airlines with helping customers navigate the facility and welcome visitors to special events. Perhaps most importantly, Airport Ambassadors demonstrate the very best of the Metro Detroit community.

Identified by their distinctive blue vests. DTW Airport Ambassador volunteers can be found at information desks located in each terminal or roving to assist customers throughout airport facilities.

Interested in becoming an Airport Ambassador?

Complete an online application form or call (734) 955-3280 for more information.